Verifying domain registrant contact information

Verifying domain registrant contact information

Verifying Registrant Contact Information
  1. Required by the Registrar Accreditation Agreement (RAA).
  2. You must verify contact details when updated; yearly reminders are also sent.
  3. Failure to verify may suspend the domain (website/email stop working, but renewal is still possible).
Account Email & Notifications
  1. Notifications are sent to your account email.
  2. Ensure your email domain has valid DMARC records to receive them.
  3. Invalid email settings may prevent notifications.
When Verification Is Triggered
  1. New domain registration
  2. Changes to registrant first name, last name, or email
  3. Not triggered by admin/technical/billing updates
    1. Deadlines:
      1. New domains: 14 days
      2. Existing domains: 7 days
      3. Non-verification → domain suspension
Resending Verification Emails
From account:
1. Sign in → Pending suspensions
2. Select domain → Resend
From suspended domain page:
1. Visit domain → enter code → Resend verification email
2. Check inbox (may take up to 30 minutes)
3. Click verification link to complete

Fixing a Suspended Domain
  1. Click the verification link in the email
  2. OR update contact info to trigger a new verification
  3. OR revert to previous contact info
  4. Once resolved, services return after DNS propagation delay.

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